The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.

The Tax Accountant will be responsible for preparing and reviewing federal and state tax returns, supporting clients with tax planning, and ensuring compliance with U.S. tax regulations. The ideal candidate is detail-oriented, highly organized, and experienced in U.S. taxation

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.