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The Operations Director will be responsible for managing the offshore customer services operation for various clients. This individual will work with the Client and will be responsible for the successful implementation and migration of the Client’s customer services.
The Director will ultimately manage these accounts and oversee the operation of several hundred highly skilled positions related to customer service, sales, client and project...
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Position Overview:
The Associate Director of Client Services serves as the strategic relationship owner and primary point of contact for assigned clients. This role is responsible for the successful delivery, growth, and profitability of client programs while ensuring operational excellence, financial performance, and exceptional client satisfaction.
This role will support multiple high-growth fintech clients and play a critical role in new program launches, governance, client...